Search Engine Marketing - PPC Services Company

Eastern Mountain Sports® Finds On-demand Expertise in its Managed Services Partner, InteQ®

Bedford, MA (PRWEB) July 21, 2008 -- Eastern Mountain Sports®, a leading national outdoor retailer, recognized a 67 percent reduction in downtime across its entire IT infrastructure supporting 66 retail stores, www.ems.com and corporate headquarters as a result of selectively outsourcing IT monitoring and management to InteQ® Corporation. In addition, Eastern Mountain Sports discovered the benefits of leveraging technology specialists from InteQ to assist in tackling a range of retail IT projects.

"Managed services help the IT organization meet our service level commitments to the business, while InteQ's specialists assist us on technology evaluations and other IT projects," said Jeffrey Neville, CIO, Eastern Mountain Sports. "We think of InteQ as a natural extension of our IT organization so much that InteQ is on my org chart."

Eastern Mountain Sports deployed InteQ managed services in 2006 to automate the repetitive tasks of 7/24 infrastructure monitoring, management, problem resolution and reporting. Today, downtime is at an all-time low and critical events per network device have plummeted 58 percent. The stabilization and automation provided by managed services freed up Eastern Mountain Sports' IT staff significantly, enabling them to focus on higher-value transformation initiatives to drive business.

In addition, Eastern Mountain Sports leverages a wealth of technical and process expertise in its managed services provider. "We are on hand to support Eastern Mountain Sports as they embark on new initiatives, while we keep their IT infrastructure performing to the stringent service levels demanded in a quality retail environment," said Santhana Krishnan, CEO of InteQ Corporation.

Managed Services in the Retail Environment

InteQ managed services help retail organizations reduce the cost of managing IT infrastructure by automating monitoring and problem resolution, and by bringing centralized management to highly distributed environments. InteQ managed services provide the automation and reporting retailers need to control cost per store and improve the customer experience both at retail and online.

With managed services, retail IT organizations gain 7/24 IT management while maintaining the ability to staff from 8:00 a.m. to 5:00 p.m. InteQ managed services are built on the IT Infrastructure Library (ITIL), bringing the benefits of this industry-leading best practice to retailers with no further investment required. ITIL is widely recognized as a driver of IT compliance that facilitates meeting a range of governance and compliance objectives.

About Eastern Mountain Sports

Founded in 1967 by two New England rock climbers and based in Peterborough, N.H., Eastern Mountain Sports is one of the nation's leading outfitters of outdoor gear, clothing, footwear and accessories with 66 retail stores in 12 states. Eastern Mountain Sports designs and sells products for outdoor adventurers who participate in a variety of sports, such as mountaineering, backpacking, camping, hiking, adventure racing, climbing, kayaking, mountain biking and snow sports. Eastern Mountain Sports product and technology is tested by its product development and quality assurance teams in conjunction with the Eastern Mountain Sports Climbing, Kayaking and Ski Schools. More information is available at www.ems.com.

About InteQ

InteQ Corporation is a leading IT service management company that helps businesses worldwide reduce the cost of IT operations, improve service levels and manage IT compliance. InteQ's innovative approach combines ITIL on-demand solutions, remote infrastructure management and award-winning ITIL training and consulting services. Founded in 1995, InteQ manages customer infrastructure in over 90 countries through its global service delivery model with operations in the U.S. and India. For more information, visit www.inteqnet.com or contact 888.4IT.MGMT.

InteQ Corporation, InteQ and the InteQ logo are registered trademarks of InteQ Corporation. All other product and company names mentioned are used for identification purposes only and may be property of their respective owners.

###

MORE ARTICLES:

Tony Saccaro Announces "Pain Free" Marketing Plan to Help Entrepreneurs Achieve Success
Entrepreneurs can Now Focus 100% on Marketing Their Business Via a Revolutionary Program

Internet Marketing Really Works
How would you spend an extra ?500 a week If you?ve been on the internet long enough to take a breath then you?ve probably already been bombarded by hundreds of the bold claims telling you how a single person has managed to start earning ridiculous amounts of money in 48 hours

Environmental Data Management Announces the Addition of Irina Teperman as Director of IT and Development Services
A strong focus on managing new product development and existing product enhancements will be her primary responsibility.

The Worth Of Paying For Reverse Cell Phone Lookup Services
Experiences by many people getting harassed by unwanted phone calls led to the creation of a reverse cell phone lookup Due to the ever increasing number of these prank calls, many people have found a way to find details related to the cell phone number without having to actually call them back and find out who they are or any other direct contact with these prank callers just to get hold of information

Job Search Techniques: Smashing The Gray Ceiling
For decades, women have chaffed at the invisible glass ceiling which prevents their moving into the high executive brackets that their competence, knowledge and skills have earned. The same amorphous barrier confronts older workers both in terms of advancement within a company and, most especially, when a job change is required.

All Web hosts are not created Equal
When your business needs an online presence a website is like an open shop or office 24 hours a day. Your normal hours may be 9 to 5 but when you have an online business people will drop by anytime. Choosing a reliable, proven and affordable web host for your site is very critical to your businesses success. Downtime and script failures can account for way more than the associated costs of paying for your web hosting.

As it Is Retains eXubrio Group Marketing Agency for Launch of New TrueThinker Artificial Intelligence Web Application
eXubrio Group CEO Paul McAfee will serve as interim Chief Marketing Officer for As it Is, Inc., during the TrueThinker introduction. TrueThinker is an artificial intelligence (AI) based web application that goes far beyond the Semantic Web. TrueThinker helps Internet users efficiently save, organize, and share their web site links.

Mobile Franchise Business Expansion Strategy
If you own a mobile franchise business and wish to expand you will need to have a strategy that involves your franchisor. Additionally if you are a franchisor it is important to have some sort of policy in place in advance so that there are no hurt feelings as franchisees expand.

Be A Forex Expert
Any one who has ventured into the real market place would definitely have an idea what a Forex is and share the many promises and possibilities this horizon can bring.

Article Marketing vs. Directories Submission
Why use article marketing and not some other kind of marketing? To answer this questions we need to list first the types of online marketing that are popular today, then we will be able to compare results and will find out in what case article marketing works better than any other kind of marketing.

Merill+® Card Added to the FIA Card Services Credit Card Offers of CreditCardFlyers.com: Special Offer for Balance Transfers
CreditCardFlyers.com adds the Merill+® credit card to FIA Card Services credit card listings with balance transfer offers available for quick comparison online.

A Place for Mom Offers Free Assistance to Seniors Displaced by Hurricane Ike : Nationwide Senior Care Company Provides FREE Assistance for Families
A Place for Mom, the nation?s largest senior care referral service, is available to seniors seeking relocation options in areas hit by Hurricane Ike. The path of Hurricane Ike ripped through twelve states leaving hundreds of thousands without power, water and the basic necessities. A Place for Mom is dedicated to helping families locate alternative housing options for elderly loved ones displaced by this destructive storm.

Top Israeli Counter Terrorism Expert Joins SSC, Inc.
Former Israeli Security Expert Helps SSC Expand Commitment to International Clients

Professional Athletes Working with Athlete Development Site - athleteinyou.com
The site athleteinyou.com has a panel of professional athletes in numerous athletic fields and is claiming to be a total athlete site. Athlete In You, LLC also strives to be a major contributor to the United States Olympic Team as well as being involved in communities across the country to help fund athletic programs and develop youth sport programs.